Shipping & Returns

Shipping Policy

Last updated: 5 August 2026

1. Free UK shipping

Shipping is free on every order. The price you see on the product page is the price you pay at checkout — there are no delivery charges, handling fees, or surcharges added at any stage, and nothing further to pay on delivery.

2. Where we deliver

We currently deliver to addresses within the United Kingdom only. We are unable to ship internationally at this time.

We do not deliver to PO boxes or freight-forwarding addresses.

3. Order processing 

Orders are processed [1–3] business days after payment is received. Orders placed on weekends or UK bank holidays are processed on the next business day. You'll receive a confirmation email once your order is placed, and a separate dispatch email once it's on its way.

During sale periods and peak seasons, processing may take slightly longer.

4. Delivery times

Estimated delivery is [X–X] business days from dispatch.

This is an estimate rather than a guarantee, as actual delivery depends on the carrier and your location. In all cases we will deliver your order within 30 days of the order being placed unless a longer period has been agreed with you.

5. Tracking

Where tracking is available, a tracking number will be included in your dispatch email. Please allow up to 48 hours for tracking information to become active. If your tracking hasn't updated after 7 days, email us at hello@alunaandco.com and we'll investigate with the carrier.

6. Multiple parcels

If your order contains several items, they may arrive in separate parcels on different days. Your dispatch emails will let you know when this is the case.

7. Delayed, lost or damaged orders

Your order is our responsibility until it is delivered to you. If your parcel is delayed beyond the estimated window, arrives damaged, or doesn't arrive at all, email us at hello@alunaandco.com and we'll put it right — by replacement or refund as appropriate. Please report any damage within 14 days of delivery, with photographs where possible, so we can raise a claim with the carrier.

If we fail to deliver within 30 days, or within any timeframe we have agreed with you, you may treat the contract as at an end and receive a full refund.

8. Delivery addresses

Please check your delivery address carefully at checkout. If you spot an error, email us immediately at hello@alunaandco.com — we can usually amend the address before dispatch, but once an order has left our fulfilment partner it can't be redirected. We're unable to refund orders lost as a result of an incorrect address supplied at checkout.

9. Returns

Information about cancelling your order and returning items is set out in our Refund Policy.

10. Contact

Questions about your delivery? Email hello@alunaandco.com and we'll come back to you within two business days.